Coached client product managers and teams to develop greenfield products, modernize applications, and drive customer research and discovery using Lean UX and Agile XP practices
Directly managed a San Francisco team of Product Management and UX Design consultants working to coach and enable agency client practitioners while guiding execution at the same time
Supported regional growth by delivering pitch presentations in prospective client office tours, providing early product management perspectives in pre-contract scoping sessions, and guiding staff allocation to match Pivotal consultants with appropriate client opportunities
Notable client product work:
Launched an MVP for US Air Force mission planners to manage 4-dimensional airspace library
Conducted 20+ user interviews across multiple Air Operations Centers to understand and map the current processes for mission planning and airspace management
Crafted roadmap to digitize a previously manual, error-prone airspace request process
Implemented geospatial map visualization to enhance situational awareness
Devised automated system suggestions to manage location, altitude, and time conflicts - significantly decreasing mission planning time and reducing overall airspace conflicts
Crafted a phased domain-driven architecture migration strategy for StubHub’s pricing platform to enable dynamic pricing experimentation and a single source of truth for pricing data
Reimagined ticketing price architecture using real-life business and customer flows
Facilitated event storming for both Buy and Sell use cases to establish critical domains
Mapped a future state to include single-domain data storage, synchronous API calls along with asynchronous pub/sub messaging for widely-consumed state changes
Enabled the development team to think critically about future states without getting too bogged down in the “complexities of now”
Built MVP for industry-leading Stanza healthcare mobile app (iOS and Android) that delivers Cognitive Behavioral Therapy (CBT) therapy to help patients suffering from Fibromyalgia use mindfulness techniques to effectively manage their chronic pain
Established repeatable lesson program architecture with chapters, daily activities, and reflection
Populated a lean YAML content management system with text, audio, and image content
Defined pacing goals for patients to consume content, analytics to track actual patient pace, nudging & gating features to correct patients to “right pace” for effective treatment
Maintained focus on HIPAA Compliance and clinical best practices throughout development, including prep for medical device quality audit before FDA Pivotal Trial
Led a Design Sprint for Goodr Food Rescue to define and validate an MVP mobile app to coordinate pickup and delivery of safe food donations from donors to food banks/shelters
Advised non-profit executives to prioritize most crucial business flows and user personas
Mapped outcome-oriented processes for Donor <> Driver food pickup and dropoff
Collaborated with UX Design to create lean wireframes and a clickable prototype to test
Coordinated and facilitated interviews and usability tests with real-life Donors and Drivers
Organized a working backlog with Epics, Users Stories, and Acceptance Criteria for build
Coordinated 0 to 1 Product Discovery to MVP to help Mr. Cooper specialists better manage their time and attention to reduce expensive loss due to delayed, late, or incorrect loan package HUD submissions
Single-handedly facilitated an entire client kickoff and discovery process to onboard/train four new product management, design, and engineering consultants alongside five client team members
Facilitated 15+ stakeholder and loan specialist interviews to gather insights about loan submission packages, processes, and government rules to understand/map current state
Conducted Design Studio workshop activities to explore ways to make it easier for specialists to know which loan packages require attention and why
Validated key feature assumptions with clickable prototypes in 10 usability tests with loan specialists to inform useful and delightful priorities for initial MVP workflow
Crafted outcome-based roadmap for task prioritization algorithm with real-time updates, critical document date management and custom reminders to increase the frequency of complete loan package submission, increase HUD package acceptance (decrease denials) and reduce loss
Strengthened Sealed Air’s digital product catalog to arm external sales reps with compelling, responsive content to promote and increase sales of Bubble Wrap and related packaging products
Synthesized feedback from stakeholder and sales rep interviews to align on key problems with existing sales materials and friction points in the sales pitching and quoting processes
Validated design concepts in usability tests with sales reps using clickable prototypes of sales catalogs with new shareable product content: compelling statistics, product value propositions, videos of products in action, pricing/ordering information, and ways to filter/recommend products based on solving key customer problems like reducing damage or filling box voids
Executed a clear outcome-oriented product roadmap for responsive MVP that took over .com
Launched Home Depot’s modernized Supplier Hub to give retail vendors access to crucial sales data and troubleshooting methods, along with a solution to allow vendors to effectively manage their own account credentials - significantly decreasing vendor support tickets regarding authentication and access issues
