Building the Kaiser Permanente Product Practice Guide

The impact

Reached ~20,000 KP IT staff. 1,150+ learning event attendees. 40+ resources published. Coached 70+ teams across 9 portfolios. Board recognized the work as a 2023 transformation milestone.

I designed and launched the Kaiser Permanente Product Practice Guide -- a scalable, Kaiser-specific learning hub that became the go-to resource for product teams across KP Digital and KPIT. The guide anchors training sessions, links into KP Learn, and serves as the foundation for Kaiser’s ongoing product enablement strategy.

How we got there

When I came in, Kaiser’s product teams were expected to operate under a modern product model, but there was nowhere to learn what that actually meant at Kaiser. Materials were scattered across SharePoint folders, outdated PDFs, and individual coach decks. Teams reinvented the wheel for every new engagement. New hires started without clear orientation. Coaches were stretched thin and couldn’t customize for every audience.

I started with a deep audit of existing materials, then mapped content gaps against what teams were actually struggling with: outcome-based OKRs, discovery patterns, cross-functional rituals, backlog health, and coaching techniques. The gap wasn’t just coverage -- it was usability. Theoretical frameworks don’t help a product manager in a 60-minute workshop. I needed to create content that could flex across a new hire’s onboarding and a seasoned lead’s calibration session.

The Quick Start Guides I designed were built to do exactly that. Each one included prompts, diagrams, reflection activities, and facilitation tips so coaches could adapt without rewriting. I built the SharePoint architecture to support tagging, search, and versioning, defined the content RACI, and coached SMEs on how to write updates that people would actually use. Then I facilitated 15 executive workshops to connect the L1-L4 OKR cascade framework to real roadmaps and strategic outcomes. The board recognized the work as a 2023 transformation milestone.

What this built

• A trusted, scalable learning system. 40+ resources, 12+ workshop guides, and a SharePoint architecture that teams across KP Digital and KPIT now rely on for onboarding, calibration, and ongoing coaching.
• A shared standard for what “good” looks like. Checklists, examples, and guided activities in Kaiser’s own context replaced abstract frameworks with something teams could actually use.
• Sustainable content infrastructure. Content RACI, intake process, and review cadence mean the guide keeps improving without external support -- which is the only way something like this lasts.