“Kate turned vague aspirations into practical tools. Her work gave our teams a shared language for product—and a way to actually use it.”
Biz/Org
Kaiser Permanente IT Teams
Year
2023 - 2024
Healthtech
Enablement
Overview
“Having this resource feels like having Kate in your corner—even when she’s not in the room.” – Internal PM, Kaiser Permanente
As Kaiser Permanente shifted from project-based to product-based delivery, teams needed more than permission to work differently—they needed clarity, shared language, and just-in-time support. I led the creation of a centralized Product Practice Guide and a 12-part interactive workshop series to help PMs, designers, engineers, and execs build product craft at scale.
Created a modular Product Practice Guide covering discovery, strategy, delivery, and measurement
Published 12 team workshops with hands-on activities and toolkits
Embedded real-life case studies, decision trees, templates, and glossary terms
Designed for async use, onboarding, and in-the-moment coaching
Unified vocabulary and delivery rituals across 6+ product teams
Goals
How might we scale product thinking across a massive enterprise—without turning helpful guidance into rigid bureaucracy?
Product management was still new at Kaiser Permanente, and coaching capacity was limited. Teams were reinventing the wheel. I set out to create tools that were clear but flexible, structured but lightweight—helping everyone from new PMs to senior leads build confidence and consistency in how they worked.
Anchored every tactic in real-world examples to boost adoption
Designed every module to be coachable, teachable, and linkable
Supported both new hire onboarding and in-place team transformation
Created intro sections, pulse-checks, and team reflection prompts for every workshop
Challenges
Wide variation in product maturity across teams and roles
Needed to avoid overwhelming people with “process for process’s sake”
Scarce 1:1 coaching availability meant materials had to stand on their own
Balancing KP’s healthcare context with modern product practices
Solutions
Built a SharePoint-based Product Practice Guide with searchable entries and embedded templates
Designed and delivered a 12-workshop series for topics like OKRs, Vision, Discovery, Journey Mapping, and Roadmaps using Articulate
Integrated async coaching resources, pulse-checks, and reflection tools
Established an evergreen foundation for onboarding, enablement, and team rituals
Made the guide open-editable for org-wide contributions and growth
Outcome & Impact
Solidified new Product Management onboarding curriculum with clear, step-by-step resources
Enabled 300+ employees across IT and digital to engage with product model transformation
Unified product language across 20+ teams, improving roadmap planning and delivery quality
Empowered senior leaders to coach more effectively, with consistent tools and language
Established a living knowledge base that remains a cornerstone of product enablement at Kaiser Permanente
